Why don't you ship to my country?
We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets. We are unable to offer to ship to a country on a one-off basis, or change territories by request. The countries we can ship to are shown in the checkout section when placing an order.
Where do you ship to?
We deliver to most countries worldwide. The only limit is the availability of services provided by our payment and courier partners in a country. You can see the full list of the countries that we ship to in the cart, this is before you pay for your order. If your country is not shown in the list, unfortunately, we cannot deliver orders to this location. We are unable to offer to ship to a country on a one-off basis, or change territories by request.
How fast are orders shipped?
Most orders are printed the same working day. The shipping time depends on where your order is being sent to. You can find all the shipping information when you reach the cart. Once you've placed your order, you'll receive an email confirmation including an estimated delivery date for your order.
Please note: Deliveries may be affected by public, bank or international holidays.
How much is shipping?
The cost of shipping depends on where an order is being sent to. All of the shipping information can be found in the cart when placing an order.
Can I combine orders to save on postage?
No, once an order has been placed it’s given its own unique order number. Merging orders together would cause confusion to our factory processes and ultimately cause a delay in completing your orders.
Can I track my order?
For UK orders we dispatch all parcels with tracking information, you’ll receive a tracking link for your order in your dispatch confirmation email. Click that link and you'll be taken to Royal Mail's Track and Trace service so you can stay updated on its journey to your shipping address.
For EU/ International deliveries, detailed tracking is not available once your order leaves the UK.
Are there any additional charges for orders outside of the UK?
When ordering products for delivery outside of the UK you may be subject to import duties and taxes, which are levied once the products reach the specified delivery location. Any additional charges for customs and/or import clearance and other handling charges must be paid by you, as we have no control over these charges.
What size should I order?
It is very difficult to recommend which size to purchase as each person has their own preferences for how an item should fit and feel. Our items are regular fitting, so we recommend taking this into consideration when placing your order. All of our products are standard UK high street sizes and fit true to size. You can find size guides on each of our product pages to help you with your decision.
What labels are in the products?
In every product there is a plain neck label showing the garment size. We also include an inside label containing wash care advice and instructions on how to send the item back to our factory for recycling.
What inks do you use?
As a certified organic company, we use low-waste digital printing tech and inks that conform to the GOTS/Soil Association organic criteria. Our printing technology allows for an almost unlimited range of colours, and provides a quality feel. Our inks contain no animal derived products and are not tested on animals.
Are your products vegan friendly?
Yes, as part of our GOTS certification we are audited to ensure that our products do not contain animal derived ingredients, and to ensure our products have not been tested on animals. This certification is seed-to-shop and includes our organic cotton and printing technology. Many vegans shop with us for this reason.
A product says it’s out of stock. When will it be back in again?
When a product goes out of stock, our team works fast to get it back in asap. There is an option to enter your email address on the product page, so you can receive updates when the size/colour you’re interested in is back in stock and available to purchase.
How should I care for my products - what instructions should I follow?
You should refer to the wash care label on the individual garments for full instructions, but, we recommend a cool wash at 30 and hang drying products, to ensure print quality and longevity.
Our products are not suitable for high temperature washing, tumble drying, bleaching or dry-cleaning. Avoid ironing straight onto the printed designs. These methods can cause unwanted shrinkage, the inks to fade, or the designs to crack, flake or peel.
Are these products sustainable?
Our products are made from certified organic cotton, powered by renewable energy and every product is designed to come back to us when it’s worn out - we make new products from the material we recover.
What packaging do you use to ship orders?
All orders are shipped in sustainable, eco-friendly packaging, designed with the environment in mind and made with natural materials. They are rip-proof, splash-proof mailers made from paper. Large orders come in cardboard boxes sealed with environmentally friendly tape.
What sizes do you offer?
We offer a wide range of sizes for all of our products. Our products are modelled on UK street sizes and fit true to size.
Our items are regular fitting, so we recommend taking this into consideration when placing your order. You can find size guides on each of our product pages to help you with your decision.